Senior Director, Medical Affairs Technology Lead – Engagement Strategy

Role Overview

• Lead the Field and Digital Technology Team
• Establish the Field and Digital Tech team as a unified function, defining its mandate, operating model, and team culture to support long-term success
• Recruit and onboard key talent, building a high-performing team of Technology Product Leads responsible for CRM, web, and digital engagement platforms across Medical Affairs
• Establish the digital engagement operations capability, including the processes, vendor coordination models, and service delivery standards required to support email, web, and third-party channel platforms
• Develop and mentor team members while establishing clear responsibilities, accountability models, and career development pathways that support performance and retention
• Foster a collaborative, high-performing team culture grounded in continuous improvement and effective partnership across time zones and regional boundaries
• Define and evolve the multi-year technology roadmap spanning Veeva CRM, web platforms (Sitecore and CMS), Salesforce Marketing Cloud (SFMC), consent and preference management (OneTrust), and digital engagement channels
• Lead the integration of web, Salesforce Marketing Cloud, OneTrust, and field CRM capabilities into a unified engagement technology strategy that enables Medical Affairs to engage HCPs and stakeholders through coordinated, compliant, multi-channel experiences
• Provide technology leadership for the Digital Assistant, ensuring the AI-based suggestion engine is well integrated, high performing, and aligned with Medical Affairs workflows and stakeholder needs
• Serve as the primary technology thought partner to Medical Excellence on Veeva CRM governance, to the Digital Strategy team within Insights, Digital and Analytics (IDA), and to Medical Information on inquiry management integration
• Partner with U.S. and International field leadership to ensure CRM and digital engagement capabilities are aligned to regional operating models, compliance requirements, and stakeholder engagement needs

Requirements

• Master’s degree + 12 years of experience OR Bachelor’s degree + 14 years of experience in pharmaceutical, life sciences, or commercial technology, product management, or related fields
• 5+ years of people management experience leading technology, platform, or product teams
• Direct Veeva CRM experience required, including platform configuration, field deployment, governance, and ongoing optimization in a pharma or life sciences environment
• Experience with omnichannel orchestration technologies including Salesforce Marketing Cloud (SFMC) or comparable email and marketing automation platforms
• Experience with web content management systems, preferably Sitecore or comparable enterprise CMS platforms used in pharma or life sciences
• Experience with consent and preference management platforms such as OneTrust, including configuration, compliance workflows, and integration with digital engagement channels
• Understanding of Medical Affairs or commercial field operations including MSL workflows, call planning, territory management, and HCP engagement models
• Track record of building new teams or capabilities from scratch in a matrixed, global organization — comfortable with ambiguity and energized by creating structure where none exists
• Executive presence with the ability to influence and align senior Medical Affairs leadership and cross-functional stakeholders without relying on positional authority
• Strong change management skills with a proven ability to drive technology adoption across diverse, global field user populations in regulated environments
• Experience managing regional technology complexity across multiple markets with different compliance and configuration requirements

Tech Stack

• Cloud
• Sitecore

Benefits

• company-sponsored medical, dental, vision, and life insurance plans*
• paid time off
• discretionary annual bonus
• discretionary stock-based long-term incentives (eligibility may vary based on role)