About this role
Role Overview
- Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
- Defining success criteria and governance for delivering the technical pillar of the program.
- Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
- Summarising and articulating client needs, considerations, timelines, etc. internally as structured input for the successful and timely execution of any required technology platform localisation and development.
- Directing internal Kraken software developers contributing to the client program, as well as potential external partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
- Supporting the client meets their business needs via the delivery of tech.
- Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
- Setting up training programs to upskill the technical arm of the client.
- Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.
Requirements
- Technical mindset, experience in engineering-led industries
- Sector-relevant experience in managing complex technology implementation or migration programs
- Proven experience in software adaptation, deployment and integration
- Exceptional interpersonal skills
- We're looking for prior experience working on CIS implementations within the utilities industry (telco, water, energy etc).
Benefits
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
- 401(k) plan with employer match.
- Parental leave. Biological, adoptive and foster parents are all eligible.
- Pre-tax commuter benefits.
- Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
- Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
- Modern office or co-working spaces depending on location.