Field Clinical Coordinator

Role Overview

• The Field Clinical Coordinator plays a key role in supporting healthcare professionals, primarily nurses, to ensure the effective utilization of clinical systems and devices.
• This position involves facilitating seamless device installations, guiding staff on proper usage and best practices, and providing on-site support for technical troubleshooting and operational issues

Requirements

• Minimum 2–3 years’ experience in clinical coordination, medical device installation, or healthcare technology support
• Experience working in healthcare environments, preferably skilled nursing facilities
• Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
• Valid driver’s license and willingness to travel frequently
• Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
• Ability to train and guide clinical staff effectively.
• Strong troubleshooting and technical problem-solving skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently in the field while managing multiple priorities.

Benefits

• Deliver hands-on training to nurses and caregivers on device operation
• Provide on-site and remote support to address common device and system issues
• Ensure compliance with facility protocols and company guidelines during device use
• Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
• Support nursing teams in performing basic patient reviews for stable patients
• Maintain strong clinical understanding, communication, and bedside interaction skills
• Respond promptly to service requests to resolve device malfunctions or connectivity issues
• Diagnose and address minor hardware or software problems
• Replace or maintain faulty devices to ensure uninterrupted clinical operations
• Ensure all necessary firmware updates are applied to keep devices performing optimally
• Coordination with the Installation Team to deploy RPM devices
• Ensuring proper device calibration, pairing, and network connectivity
• Compliance with HIPAA regulations and company policies to ensure patient data privacy
• Adherence to safety protocols when handling medical-grade electronic devices
• Maintain an inventory of devices, replacement devices, and peripherals
• Timely reporting of recurring issues to engineering or product teams for improvement