The Field Clinical Coordinator plays a key role in supporting healthcare professionals, primarily nurses, to ensure the effective utilization of clinical systems and devices.
This position involves facilitating seamless device installations, guiding staff on proper usage and best practices, and providing on-site support for technical troubleshooting and operational issues
Requirements
Minimum 2–3 years’ experience in clinical coordination, medical device installation, or healthcare technology support
Experience working in healthcare environments, preferably skilled nursing facilities
Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
Valid driver’s license and willingness to travel frequently
Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
Ability to train and guide clinical staff effectively.
Strong troubleshooting and technical problem-solving skills.
Attention to detail and ability to maintain accurate records.
Ability to work independently in the field while managing multiple priorities.
Benefits
Deliver hands-on training to nurses and caregivers on device operation
Provide on-site and remote support to address common device and system issues
Ensure compliance with facility protocols and company guidelines during device use
Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
Support nursing teams in performing basic patient reviews for stable patients
Maintain strong clinical understanding, communication, and bedside interaction skills
Respond promptly to service requests to resolve device malfunctions or connectivity issues
Diagnose and address minor hardware or software problems
Replace or maintain faulty devices to ensure uninterrupted clinical operations
Ensure all necessary firmware updates are applied to keep devices performing optimally
Coordination with the Installation Team to deploy RPM devices
Ensuring proper device calibration, pairing, and network connectivity
Compliance with HIPAA regulations and company policies to ensure patient data privacy
Adherence to safety protocols when handling medical-grade electronic devices
Maintain an inventory of devices, replacement devices, and peripherals
Timely reporting of recurring issues to engineering or product teams for improvement