Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings
Provide on-site and remote support to address common device and system issues
Ensure compliance with facility protocols and company guidelines during device use
Respond promptly to service requests to resolve device malfunctions or connectivity issues
Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
Compliance with HIPAA regulations and company policies to ensure patient data privacy.
Log all installation, troubleshooting, and repair activities in the system.
Maintain an inventory of devices, replacement devices, and peripherals.
Coordination with clinical, install, and technical support, engineering, product, and logistics teams to ensure seamless service execution.

Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
Excellent communication and interpersonal skills.
Ability to train and guide clinical staff effectively.
Strong troubleshooting and technical problem-solving skills.
Attention to detail and ability to maintain accurate records.
Ability to work independently in the field while managing multiple priorities.

Field Clinical Coordinator

Key skills