Supportability Manager, Quality Assurance

Role Overview

• Drive the "Shift-Left" Quality Culture: Work closely with Engineering Managers to embed quality early in the development lifecycle. Foster a shared-ownership model in which writing automated tests is a standard practice for all software engineers.
• Lead and Coach: Manage, mentor, and grow a team of Confidence (QA) Engineers. Conduct 1:1s, support career progression, and foster a healthy, continuous-learning team dynamic.
• Own the Automation Strategy: Design and continuously refine our Automation Testing (AT) platforms and frameworks for Web and Android environments.
• Manage the Device Testing Lab: Oversee the infrastructure for automated testing on physical Android stations, handhelds, and peripherals, combining emulator tests.
• Leverage Modern AI Tools: Champion the integration of generative AI and LLM-assisted tools (e.g., Claude, automated test generation, visual regression analysis, AI-driven self-healing test scripts) to dramatically speed up the creation and maintenance of automated tests.
• Maintain the Testing Platform: Work closely with DevOps and Platform teams to build and maintain ultra-fast, reliable CI/CD pipelines (e.g., via GitHub Actions) that the engineering organization fully trusts.
• Define Quality Metrics: Track and expose actionable quality KPIs (such as user-perceived performance, test coverage, execution speed, flaky test rates, and defect leakage) to drive data-informed improvements.

Requirements

• Management Experience: 3+ years of experience leading, mentoring, and scaling high-performing QA or software testing teams.
• Strong Automation Background: A proven hands-on technical background in automated testing for Web (e.g., Playwright, Cypress) or Android (e.g., Espresso, Appium, Kotlin automation). Having experience in both is a massive plus.
• UX and Experience Advocate: You don't just test functionality; you test usability. You have empathy for the end-user (the server, the chef, the diner) and have experience setting up visual regression, performance budget testing, and perceived latency benchmarks.
• Lab & Device Infrastructure Knowledge: Experience managing device testing matrices, cloud device farms or emulators, and physical test environments containing connected POS hardware.
• The "Shared-Quality" Mindset: A strong track record of teaching, influencing, and persuading developers to take ownership of test automation. You know how to make automated testing a low-friction process for all engineers.
• AI & Velocity Booster: Experience or clear, practical strategies for utilizing AI tools to accelerate automated test authoring, visual UI validation, or test maintenance.
• Pragmatic Problem Solver: You have the "Figure it Out" gene. You prefer end-user outcomes and business impact over technical purity.
• Excellent Communicator: Fluent in English (written and verbal), with the ability to articulate quality-related challenges, environmental edge cases, and trade-offs to both technical and non-technical stakeholders.
• Familiarity with our current stack: React (TypeScript), Python (Django), Go, Kotlin, PostgreSQL, Docker, GitHub Actions.
• Domain experience in Fintech, Merchant Services, Point of Sale, or SaaS hospitality platforms.

Tech Stack

• Android
• Chef
• Cloud
• Cypress
• Django
• Docker
• Kotlin
• Postgres
• Python
• React
• TypeScript
• Go

Benefits

• Competitive salary
• Training budget 3500 PLN gross per year.
• Access to e-learning platforms (O’Reilly).
• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
• Group English classes with a native speaker.
• New Macbook Pro, 4K monitors or whatever tools you need.
• Flexible working hours.
• New, modern, bright and comfortable office space in the city centre.
• Access to the company’s library.
• Great working atmosphere.
• Chill out room with a PlayStation and games.
• Free snacks and beverages in a kitchen.
• Company parties and social activities.
• Employee referral program.
• Relocation Package within Poland.
• Parking space in the underground garage.