Delivery Coordinator

Role Overview

• Coordinate and maintain implementation milestone schedules, delivery trackers, and project documentation across active PCL implementations
• Develop expertise with the build process to investigate and confirm status, progress, and risks
• Ensure Technical Implementation Consultants are providing all information related to build status, progress, risks, and blockers
• Facilitate alignment and communication between Project Managers, Technical Implementation Consultants, and cross-functional stakeholders
• Monitor and ensure implementation progress, dependencies, and action items to ensure accurate and timely execution
• Identify operational bottlenecks, implementation risks, and process gaps, escalating issues as needed
• Maintain dashboards, reporting tools, operational metrics, and delay tracking documentation
• Support implementation planning, readiness activities, and delivery forecasting efforts across concurrent projects
• Assist in developing and improving implementation processes, workflows, operational standards, and reporting methodologies
• Coordinate recurring status meetings, follow-up actions, and stakeholder communications as needed
• Demonstrate strong organizational, analytical, and problem-solving skills while managing multiple competing priorities
• Utilize project management, reporting, and collaboration tools such as Wrike, Jira, Excel, or similar platforms to support implementation operations

Requirements

• Strong knowledge of software development, delivery operations, Agile methodologies, and cross-functional project coordination within SaaS or technical environments
• Strong organizational, time management, and prioritization skills with the ability to manage multiple concurrent implementation efforts and shifting priorities
• Strong written and verbal communication skills with the ability to communicate effectively with technical teams, Project Managers, leadership, and customer-facing stakeholders
• Ability to proactively identify, assess, communicate, and escalate implementation risks, blockers, dependencies, and timeline impacts before they affect delivery commitments
• Strong analytical and problem-solving abilities with the capability to identify delivery trends, operational gaps, recurring delays, and process improvement opportunities
• Ability to maintain accurate project tracking, milestone reporting, dashboards, delivery documentation, and operational records with strong attention to detail
• Ability to facilitate collaboration, accountability, and alignment across Development, Project Management, Product, Support, and other cross-functional teams
• Proficiency with project management, reporting, and collaboration tools such as Wrike, Jira, Asana, spreadsheets, and dashboard/reporting platforms
• Ability to operate effectively in fast-paced, dynamic implementation environments while maintaining composure, operational rigor, and adaptability under pressure
• Ability to support continuous improvement initiatives by developing scalable processes, improving delivery visibility, and increasing implementation predictability and stakeholder transparency
• Ability to work both independently and as a member of cross-functional teams
• BA/BS degree or equivalent
• Excellent communication skills with a commitment to communicate proactively
• Demonstrate and ensure timely and thorough communication of strategy, status, and results
• Ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• Advanced problem-solving and critical thinking skills
• Relentless commitment to prioritizing the most valuable work first
• Track record of functioning well in a fast-paced, dynamic environment with competing demands
• Experience in a technical role helpful, but not required

Benefits

• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employee population