Act as a first point of contact for all incoming member queries via the phones and through emails
Develop a rapport with other departments within the business to ensure outstanding member service is delivered at all times
Manage our complaints and compliments process
Champion the customer
Be fully aware of Valpak’s service offering, identifying and sourcing leads and ensuring leads are handed over to the appropriate team/person
Confidently handle calls from prospective members or other customers
Obtain contact details of prospect customers from various sources
Contact customers to follow up on initial interaction and ask questions to understand customer requirements and suitability for our services
Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems
Perform general administrative duties, including overseeing reservations for events and the company’s main email inbox

Ability to manage and prioritise own workload, and to multi-task
IT Literate: Word, Excel, PowerPoint
Strong communication and negotiation skills
Polite and professional at all times
Customer focused with drive to provide the highest level of customer satisfaction
Positive, proactive, enthusiastic and approachable
Excellent interpersonal skills
Flexibility and adaptability

Hybrid working available, happy to talk flexible working
Up to 10% bonus
Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
Critical illness, Life assurance & disability income protection
Option to join private medical insurance, subsidised gym membership, and bike to work scheme
Contributory pension scheme
Wellbeing initiatives and support including Wellbeing App access
MyPerks discounts platform

Customer Advisor

Key skills