Salesforce Administrator – Integration Specialist

Role Overview

• Manage day-to-day Salesforce administration, including users, roles, profiles, permission sets, queues, public groups, page layouts, Lightning pages, record types, fields, objects, and security settings.
• Build and maintain declarative automation using Salesforce Flow, approval processes, validation rules, formulas, dynamic forms, and other platform tools.
• Support Sales Cloud, Service Cloud, Field Service, CPQ, reporting, dashboards, and related Salesforce functionality.
• Partner with business users to gather requirements, troubleshoot issues, and design practical Salesforce solutions.
• Maintain data quality through duplicate management, required field logic, validation rules, reporting, imports, updates, and cleanup activities.
• Create and maintain reports and dashboards that provide useful visibility into sales, operations, service, and leadership metrics.
• Assist with release management, sandbox testing, change documentation, and deployment activities.
• Work with business stakeholders to understand current processes and identify opportunities to simplify, automate, or improve them.
• Translate business requirements into Salesforce configuration, automation, reporting, or integration requirements.
• Evaluate whether requested changes should be handled declaratively, through integration, or through light development.
• Help ensure Salesforce solutions are scalable, maintainable, and aligned with business priorities.
• Document system changes, process logic, integration behavior, and administrative procedures.
• Support point-to-point API integrations between Salesforce and internal or external systems.
• Assist with troubleshooting integration failures, data sync issues, authentication problems, field mapping errors, and API payload issues.
• Work with REST APIs, JSON payloads, authentication methods, connected apps, named credentials, and basic API testing tools.
• Partner with internal team members, vendors, or developers on integration design, testing, and issue resolution.
• Support middleware-based integrations; MuleSoft experience is a major plus.
• Perform or assist with light Apex, SOQL, or technical troubleshooting when declarative tools are not enough.
• Review debug logs, flow errors, validation failures, and integration logs to identify root causes.
• Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
• Maintain an environment that embodies the company’s Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Perform other related duties as assigned.

Requirements

• 3+ years of hands-on Salesforce administration experience.
• Strong experience building and maintaining Salesforce Flows.
• Solid understanding of Salesforce security, including profiles, permission sets, sharing rules, roles, and object/field-level security.
• Experience with custom objects, fields, record types, Lightning pages, page layouts, validation rules, formula fields, and reporting.
• Ability to gather business requirements and translate them into Salesforce solutions.
• Comfort troubleshooting system issues, data issues, automation failures, and user-reported problems.
• Basic understanding of APIs, integrations, data mapping, and system-to-system communication.
• Ability to read or write basic SOQL queries.
• Strong attention to detail and ability to manage multiple priorities.
• Good communication skills with both technical and non-technical users.
• Experience with Salesforce Field Service.
• Experience with Salesforce CPQ.
• Experience with MuleSoft, MuleSoft Composer, or other middleware tools preferred.
• Experience supporting REST API integrations.
• Basic Apex experience, including the ability to understand existing code and make minor updates.
• Experience with Sales Cloud, Service Cloud, call center operations, lead management, or appointment scheduling processes.
• Experience with data tools such as Data Loader, Inspector, Workbench, or similar tools.
• Experience working in a fast-paced sales, home services, construction, or field operations environment.

Tech Stack

• Cloud

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities