Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
Discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records
Knows insurance basics and recognizes commercial and government plans
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations
May schedule patient appointments, coordinate cancellations, reschedules, wait list requests, and recall requests
Provides accurate, detailed information regarding test preparations and patient arrival

High School Graduate
Ability to work in a high profile and high stress area
Strong attention to detail and accuracy
Excellent customer service skills
Demonstrated independent thinking and problem-solving skills
Excellent communication (written & verbal), customer service and interpersonal skills
Strong understanding and comfort level with computer systems
Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology
Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Patient Service Representative

Key skills