Bilingual French Customer Service Representative

Role Overview

• Processes incoming insurance documents, accurately entering customer information into internal systems
• Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues
• Reviews and replies to correspondence received through email customer service channels
• Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff
• Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies
• Coordinates problem resolution with necessary internal and external teams
• Documents and updates customer records based on interactions
• Works within guidance to arrange and prioritize activities to meet business objectives
• Participates in team initiatives and shares feedback to improve processes and customer experience

Requirements

• High School Diploma or equivalent experience
• Must speak, read, and write English and French fluently
• Generally, a minimum of 3 years of Customer Service or Contact Center experience
• Focus on data entry, email, and/or live chat servicing
• Excellent written & verbal communication skills
• Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric)

Benefits

• Medical, dental, and vision coverage
• Wellness plans
• Parental leave
• Adoption assistance
• Tuition reimbursement
• Paid Time Off
• Paid holidays
• 401(k) plan with company match
• Employee stock purchase plan
• Commuter benefits