Key skills
C
About this role
Role Overview
- Own the success of our enterprise customer base to ensure buyers realize full value.
- Lead a small existing CS team, setting the standard for retention and growth.
- Own retention, expansion, and the executive relationships that make both possible.
Requirements
- Full professional fluency in German is a requirement for this role.
- You have led a CS team before and know what excellent looks like.
- Complex enterprise relationships at C-level management.
- Ability to navigate politically as well as rationally within organizations.
- Commercially minded with awareness of NRR, expansion pipeline, and account health.
Benefits
- Equity: PSOP from year one, scaling with the company toward Series A and beyond.
- Competitive salary and benefits.
- Culture: Flat hierarchies, no bureaucracy, and a direct line to the founders.
- Decisions in hours, not weeks.