Associate Analyst, Controls Systems Operations

Role Overview

• Support Control Center operators from Control Systems Operations center
• Support includes monitoring and troubleshooting of two proprietary SCADA connected control systems, network infrastructure, hardware monitoring, web services, and clients on an isolated Windows domain
• Team supports datacenter with installation of servers, workstations, network infrastructure, wiring and patch panels, and monitoring support systems for communications, electric power, and fire suppression systems
• Follow a training and development program for Operations Support Analysts
• Assess Real-Time system status and equipment failures and coordinate repairs/replacement with appropriate vendors and users
• Monitor and troubleshoot telemetry connections with field-located SCADA endpoints
• Monitor, test, and manage Control Center data links with ERCOT, SIGE, and other entities
• Perform physical security access control and visitor management in accordance with procedures
• Install/remove Control Center OT equipment, cabling, and systems per System Owner requests
• Support Control Center physical plant maintenance plans with vendor assistance
• Coordinate work activities with other user and /or support organizations related to EMS/ADMS interfaces (e.g., Information Systems, Substation Engineering, Substation Operations and Telecommunications, etc.)
• Perform/execute first level administration tasks for EMS/ADMS computers and related infrastructure systems
• Observe all company safety procedures when performing installation, repair, maintenance, and testing responsibilities

Requirements

• Bachelor degree in fields of Technology, Engineering, Computer Science, or Business Operations or qualifying work experience
• 2+ years experience in dispatch, data center, or Control Center
• 5+ years experience in dispatch, data center, or Control Center may be considered in lieu of education requirement
• Able to understand SCADA protocols and RTU communication
• Knowledge of computer troubleshooting, use of remote sessions for technical support
• Experience with system monitoring tools to analyze hardware status, network activity, user activity a plus

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution