Managing a portfolio of SMB customers, driving retention, renewals, and account growth
Building trusted relationships with key stakeholders and acting as the primary post-implementation contact
Conducting regular business reviews to understand customer goals, product adoption, and account health
Identifying upsell, cross-sell, and upgrade opportunities that maximise customer value and business outcomes
Developing retention strategies for at-risk accounts and executing plans to minimise churn
Providing best practice guidance and workflow recommendations to help customers maximise their Bullhorn investment
Partnering closely with Sales, Product, and Support teams to deliver an exceptional customer experience
Maintaining accurate account plans, forecasts, risks, and opportunities within Bullhorn CRM

Experience in Account Management, Customer Success, Sales, or another customer-facing commercial role
Proven track record of building strong customer relationships that drive retention and revenue growth
Enjoy consultative selling and helping customers solve business challenges
Comfortable identifying and progressing commercial opportunities through to close
Strong analytical, problem-solving, and communication skills
Highly organised and able to manage a busy portfolio of customer accounts
Thrive in a fast-paced environment and can successfully balance multiple priorities
Curious, resilient, and committed to continuous learning and development
Bonus points for experience working within SaaS or another technology environment
Experience within the staffing and recruitment industry
Experience using CRM platforms or customer success tools
Experience using AI tools to improve productivity, customer engagement, or account planning.

Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Company-wide mentor program

SMB Account Manager

Key skills