Lead and manage a team of recruiters, providing day-to-day oversight, coaching, and performance guidance
Oversee end-to-end recruitment operations, ensuring process consistency, quality, and efficiency
Manage and optimize ATS usage, ensuring accurate data entry, pipeline tracking, and reporting
Drive operational improvements across sourcing, screening, and placement workflows
Serve as a point of escalation for team challenges, client needs, and process gaps
Monitor team metrics and KPIs, identifying trends and implementing corrective actions where needed
Support client account management activities, ensuring a high standard of service delivery
Collaborate with internal stakeholders to align recruitment operations with broader business goals

Staffing agency background is non-negotiable
Proven experience in a managerial or senior leadership role overseeing a team of recruiters or recruitment coordinators
Hands-on experience with ATS platforms and recruiting technology stacks
Strong written and spoken English with a professional, clear communication style
Ability to manage high-volume, fast-moving operations while maintaining quality and accuracy
Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Recruitment Operations Manager

Key skills