Service Operations, Project Manager

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. They are seeking a Service Operations Project Manager responsible for leading and coordinating projects across multiple departments, ensuring alignment with business objectives and timelines.

Responsibilities:

• Lead planning, execution, and monitoring of Service Operations projects, ensuring alignment with organizational goals and timelines
• Collaborate with stakeholders to define project objectives, scope, and deliverables, and develop comprehensive plans, timelines, and budgets
• Define project scope, objectives, timelines, and deliverables in collaboration with key stakeholders
• Engage with key stakeholders to gather requirements, provide updates, and solicit feedback on project progress and outcomes, identifying deviations and implementing corrective actions as necessary
• Track progress, manage risks, and drive issue resolution to maintain project timelines
• Act as a liaison between project teams, senior management, and external partners to ensure alignment and buy-in throughout the project lifecycle
• Collaborate with stakeholders to identify opportunities for innovation, efficiency gains, and value creation across projects and workflows
• Drive a culture of continuous improvement, capture lessons learned, implement best practices, and optimize project processes
• Proactively identify potential risks, constraints, and dependencies affecting project delivery, and lead Service Operations teams in resolving issues and adapting to changes

Requirements:

• Bachelor's degree within Engineering, Project Management or related field
• Minimum of 5-7 years of project management experience, with a track record of successfully leading Service Operations projects from initiation to completion
• Experience managing design/build, installation, commissioning of construction projects including managing site GCs
• Analytical and problem-solving skills, with the ability to identify root causes of issues and develop effective solutions
• Skilled at stakeholder management across clients, contractors, and engineering teams
• Track record of delivery on time and within budget
• Strong problem-solving under pressure and ability to implement creative solutions
• Effective negotiator with proven ability to balance competing priorities
• Proficient with scheduling software, earned value management, and data-driven performance tracking (Smartsheet / Jira)
• Background in robotic automation, ASRS, or material handling (MHE)
• Experience with managing multiple projects with Service Operations collaboration ranging from small to mid-level capital projects