About this role

Provides hardware and software technical support to all tag office staff
Ensures a timely resolution and a positive support experience by identifying, prioritizing, and communicating issue resolution
Performs follow-up assessment of previously resolved issues
Answers questions, provides training, and resolves specific problems
Liaise with the outside County software vendors
Build and configure desktop and laptop systems according to county standards and user requirements
Install and set up desktops, printers, scanners, and other peripheral devices
Provide in-person, telephone, or remote technical support for hardware and software issues
Create and maintain user IDs and passwords
Provide training and program support for software
Address research, error correction, and maintenance issues
Assist with Lien Holder master maintenance and error correction
Maintain and research records to create yearly billing for antique vehicles

High School Diploma or equivalent
Two years of experience in IT Network, IT Security, or a related field
Valid US driver’s license without restrictions and current proof of automobile insurance
Two or more years’ experience supporting web/SharePoint/tax systems applications (preferred)
Bachelor’s degree in Computer Science, Information Systems, or a related field (preferred)
COMP TIA A+ (preferred)

Treasurer Application Specialist

About this role