You will be the strategic leader responsible for unifying and enhancing the company’s technological, customer-relationship, and engagement backbone.
Your challenge will be to integrate our CRM, Customer Service/Sales channels ecosystems and Artificial Intelligence capabilities into a robust, scalable, and predictive platform.
You will be responsible for governing and optimizing the entire customer and user lifecycle, using AI and automation to orchestrate personalized journeys across multiple channels, from activation through retention and reactivation.
You will lead a team of Product Managers working at the intersection of engineering, data, and the delivery of direct business value.

Leadership Experience: Proven experience leading product teams and managing other Product Managers (multi-squad structure).
Lifecycle and Retention Expertise: Strong experience in lifecycle strategies, relationship/engagement frameworks, user engagement, and automated retention flows.
Core/Platform Background: Solid track record working with foundational products or complex platforms (CRM architecture, rules engines, communication APIs).
Technical Knowledge of Channels: Familiarity with channel orchestration (WhatsApp, Email, Push, SMS, Voice, Chatbots) and marketing/service automation tools.
Data and AI Orientation: Understanding of how Machine Learning and AI models integrate into operational workflows and customer journeys.

Group Product Manager – Core Solutions, CRM, Channels, AI

Key skills