Build and further develop the knowledge management tool ViAssist — focus on qualitative content
Create and prepare relevant information about products and services from the field for different user groups (e.g., Viessmann employees, partners and users)
Manage and update curated content in the ViAssist knowledge base
Collaborate with various areas within Customer Service (e.g., service technicians, hotline staff, etc.) as well as other departments (e.g., Academy, Technical Documentation, etc.) to produce content
Ensure the content quality and audience-orientation of the knowledge base
Respond to content-related inquiries regarding knowledge entries from various internal users
Develop and continuously improve internal standards, processes, guidelines and manuals
Work with stakeholders on strategic considerations and planning

Technical understanding and, ideally, an interest in climate solutions and everything related to heating, cooling and ventilation (desirable)
(Initial) professional experience as an editor with excellent writing skills, including a very good command of German spelling and grammar
Ability to learn and apply guidelines and processes
Ability to quickly review information from different sources and prepare and communicate it appropriately for target audiences
Knowledge or experience in knowledge management or content management (including metadata management)
Working knowledge of editorial systems/CMS and Google Workspace
Above-average attention to detail
Excellent self-organization skills and ability to meet deadlines
Excellent communication and interpersonal skills
Good command of English; other European languages desirable

Challenging, modern area of responsibility
Great team spirit — open-door policy
Strong occupational health and safety with up-to-date protective equipment meeting the highest safety standards
Annual professional development opportunities and training
Opportunities for internal advancement following professional development

Technical Customer Service Editor, m/f/d

Key skills