Manager, Platform Analytics

Role Overview

• Defines and owns the end-to-end analytics strategy for Product & Technology, ensuring alignment across system reliability, operational performance, and product growth objectives
• Builds, mentors, and manages a high-performing team of analysts and specialists supporting platform operations and product lifecycle insights
• Leads performance management and compensation processes for assigned team members, including completing year-end reviews
• Establishes best practices for operational and product-led metrics, reporting, and data governance to ensure a unified "source of truth"
• Prioritizes analytics initiatives based on operational risk, business impact, and the roadmap to support both stability and innovation
• Owns measurement frameworks for OLAs, KPIs, and product success signals (e.g., retention, churn, and feature adoption)
• Partners with internal teams to measure platform performance, reliability, and user behavior patterns to drive scalability
• Analyzes trends in incidents and outages while investigating user friction points to identify root causes and prevention opportunities
• Supports infrastructure capacity planning and utilization analysis alongside user growth and demand forecasting
• Develops transparency into platform costs and efficiency, as well as the ROI of product features and enhancements
• Acts as a lead analytics advisor to the Director of Platform Operations, Product Management, and senior leadership
• Converts complex operational and behavioral datasets into clear, actionable recommendations for diverse stakeholders
• Enables leadership to navigate tradeoffs between technical reliability, development speed, cost, and user experience
• Ensures the accuracy and consistency of all operational data and product telemetry/instrumentation
• Collaborates with Data Engineering and Product teams to enhance data pipelines, models, and event-tracking frameworks
• Builds dashboards and tools providing real-time visibility into platform health and product performance
• Maintains comprehensive documentation for all operational and product-related metrics and definitions
• Proactively collaborates with internal and external stakeholders to identify improvements, deliver data solutions, and measure impact

Requirements

• Bachelor’s degree in Business Administration, Analytics, Information Technology, or similar required. Advanced degree is a plus
• 7+ years of experience in analytics, data, or platform operations
• 3+ years of leading or managing teams
• Proven experience defining analytics strategy and measurement frameworks for technology platforms or infrastructure systems
• Strong expertise in operational analytics, including reliability, performance, availability, capacity planning, and cost optimization
• Hands-on experience with analytics, AI analytics, and BI tools and working with large, complex datasets
• Demonstrated ability to partner effectively with Product, Engineering, and Platform Operations in a technical environment
• Experience translating complex technical and operational data into clear, actionable insights for senior leaders
• Working knowledge of SLAs/OLAs, KPIs, incident management, and operational risk metrics
• Experience collaborating with Data Engineering on data quality, pipelines, instrumentation, and governance
• Strong people leadership, communication, and stakeholder management skills
• Experience with the Origami product across multiple markets is appreciated but not required

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available**
• Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options—including adoption and foster care placements
• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
• Flexible PTO not available in California or the UK