IT Support Specialist – Level 1

Role Overview

• Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service
• Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation
• Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards
• Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services
• Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment
• Proven experience implementing, documenting, and maintaining IT infrastructure systems and services
• Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery
• Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities