Provide human moderation support for our Smoothwall Monitor Managed Service offering
Monitor students' online activities worldwide to identify potential safeguarding risks
Liaise with Designated Safeguarding Leads (DSLs) within schools when necessary
Monitor and assess keystrokes and accompanying screenshots
Identify and flag safeguarding risks to schools/DSLs
Alert DSLs/Schools about critical risks, including issues like suicide and illegal content
Provide timely responses and handle high volumes of content efficiently while maintaining accuracy
Meet established response times for events
Collaborate with team members to review unique incidents requiring collective input or expertise
Escalate high risk or complex captures to a senior member of the team for review
Actively monitor and share information on emerging trends with the team to keep them informed

Fluent English, written and verbal
Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people
Familiarity with online culture and norms
Strong decision-making skills with the ability to act quickly
An ability to remain calm and empathetic when under pressure or dealing with difficult situations
A strong work ethic and ability to stay focused for extended periods
Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency
Collaborative team player, capable of working effectively within a large team
Ability to thrive in a fast-paced environment
Previous web / content moderating experience (Desirable)
Previous experience of working with vulnerable situations (Desirable)
Previous experience in a safeguarding setting or awareness of safeguarding laws and principles (Desirable)

Associate Education Monitoring Analyst

Key skills