Lead the setup, configuration, and rollout of operational systems for new brands
Manage integrations between systems and internal/external platforms
Ensure systems are aligned with operational workflows and business requirements
Act as the primary owner of system configurations and structure
Find opportunities to improve workflows, automation, and system usage
Lead deployment of new features and capabilities, including AI agents and automation tools
Standardize processes and guidelines across all brands
Monitor system performance and drive ongoing improvements
Research and connect with new external providers in CRM, Fraud/Risk, and KYC domains
Conduct structured comparisons between vendors based on features, cost, scalability, and operational fit
Gather requirements from internal collaborators and translate them into solution criteria
Lead vendor demos, discussions, and evaluations
Maintain and coordinate knowledge bases across systems and brands
Ensure documentation is accurate, scalable, and supports operational teams
Conduct testing of new features, configurations, and integrations
Validate system functionality prior to rollout and identify issues for resolution
Build and maintain operational reports and dashboards
Provide insights and recommendations based on data
Act as a central point of contact between operations, product teams, and external vendors
Train Team Leaders and operational teams on systems and guidelines

Established history in system installation and improvement
Solid understanding of CRM, Fraud/Risk, and KYC systems
Outstanding ability to manage integrations and system configurations
Demonstrated experience in vendor management and solution evaluation
Excellent problem-solving skills and attention to detail
Strong communication skills and the ability to work effectively with diverse teams
Ability to lead and manage multiple projects simultaneously
Experience in knowledge management and documentation
Strong analytical abilities and the capability to offer insights based on data
Ability to successfully implement new tools and features

Onboarding and Solution Optimisation Manager

Key skills