Assistant Manager, Merchandise – Business Operations

Role Overview

• Support inventory tracking and management across retail, direct sales, and eStore channels to maintain accurate and sellable stock levels.
• Coordinate and track overseas shipments to ensure timely movement, delivery, and receipt of products.
• Maintain and support pricing models to ensure consistent base profit margins across all sales channels.
• Assist with month-end financial processes, including warehouse cost management and inbound/outbound freight tracking.
• Monitor and track budgets, including monthly sales, costs, and financial projections.
• Maintain and update the Product Master List, ensuring accuracy of all product data for new and existing items.
• Partner with Retail Sales team to manage order intake and track production and sales progress.
• Perform quality assurance checks on eStore listings to ensure product accuracy and timely updates.
• Support ERP system setup (finance and warehouse) by providing accurate product and pricing data for proper processing.
• Assist with purchase order creation and maintenance for products, supplies, and services.
• Assist with legal contract submissions for various new business contacts, partnerships and vendor needs.
• Support customer service efforts by assisting with merchandise and tabletop product inquiries in collaboration with cross-functional teams.
• Assist with marketing and promotional activities, including product page updates, social media, CRM, and advertising efforts.
• Participate in onsite event support, including setup and breakdown, with flexibility for travel and weekend work as needed.

Requirements

• 2-4 years of experience in merchandise management, eCommerce, or related fields.
• Knowledge and high interest in toys and figures, tabletop gaming, and hobby genres area.
• Strong organizational skills with attention to detail.
• Adobe Photoshop / Illustrator skills are plus.
• Proficiency in ERP systems and Microsoft Office Suite.
• Ability to multitask and follow instructions in a fast-paced environment.
• Ability to stay on your feet for occasional day-long events and help with setting up (carrying boxes up to 25 lbs.).
• Proactive thinking and eagerness learn and grow.

Tech Stack

• ERP

Benefits

• 100% Medical, Dental, Vision coverage
• with the option to add a spouse/domestic partner and children at 2% of the premium.
• Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars.
• Wellness programs
• mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
• Generous leave
• from the start you can earn up to 25 days of PTO, we observe 13 major holiday and provide job protected leave for life’s unexpected moments.
• 401K auto enrollment and employer-match contribution.
• Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
• Refer our next new team member and receive a $1000 bonus.