Customer Support Manager

Role Overview

• Provide intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
• Manage government contracts with responsibility for the successful delivery of service products for local government customers.
• Manage relations with external partners responsible for delivering service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals.
• Marketing sophisticated/integrated service programs to multiple layers within customer organizations and work closely with the direct and indirect sales teams.
• Develop service account plans and profiles, goals and strategies within assigned accounts.
• Provide customers with a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.

Requirements

• Bachelors degree OR 3+ years of experience in Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customer(s).
• Must reside in the NE territory to fully support their customers.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!