End-to-end ownership of service cases, ensuring timely resolution and acting as the key coordination point between customers, service engineers, and internal stakeholders
Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers during office hours (8:00 – 17:30h)
Actively supporting our team by providing telephone and digital assistance to our demanding customers primarily in French, as well as in Italian and occasionally in German and English
Collaborating with our service managers and the contracts department
Ensuring correct invoicing based on contract entitlements and service delivery

Excellent written and spoken communication skills in French and Italian; proficiency in German and English is a strong plus
A solid commercial background and hands-on experience in customer service
Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
An independent, structured, and customer-oriented approach combined with excellent communication skills
High level of flexibility, commitment, and a hands-on mentality
Willingness to travel between our two office locations as well as willingness to working during fixed office hours

Customer Service Support Officer

Key skills