Document "As-Is" and "To-Be" global processes using visual tools such as Visio or Lucidchart to identify bottlenecks and unlock opportunities for automation.
Conduct workshops and interviews with regional stakeholders to deeply understand local nuances while maintaining high global standards.
Translate complex business needs into clear, actionable user stories and functional specifications for technical delivery teams.
Visualize process changes through wireframes or low-fidelity prototypes to ensure a seamless manifest in the user interface of core platforms like SAP, Salesforce, ServiceNow, and Planview.
Hunt for and analyze data from diverse sources—user clicks, surveys, support tickets, and financial reports—to craft compelling "data stories" that enable informed stakeholder decision-making.
Empower global adoption by developing training materials, FAQ documentation, and "Day in the Life" guides.

Bachelor’s Degree & 1+ years of experience in product management, business analysis, UX design, or process improvement.
Legal authorization to work in Canada.
A natural affinity for deconstructing "messy" problems into clean, logical, and optimized flows.
Proven ability to bridge the gap between technical teams and non-technical business users, explaining complex concepts with ease.
Familiarity with Agile methodologies and process mapping software.
Comfort and competence working across different time zones, cultures, and matrixed environments.

Product Manager, Customer Experience

Key skills