Inside Sales Representative – E-commerce

Role Overview

• Business development: proactively managing and following up the client portfolio, prospecting new customers and conducting outreach using appropriate digital channels
• Customer relations and service: handling incoming calls and email inquiries, providing technical and commercial advice, after-sales support and dispute resolution
• Order management: preparing quotes, initiating production, performing basic checks on print files and tracking orders through to delivery
• Coordination: liaising with production teams to ensure deadlines are met and communicating with suppliers

Requirements

• Previous experience in inside sales or customer service
• Experience selling products online
• A diploma such as BTS NDRC or equivalent is a plus
• Commercial drive and commitment to customer satisfaction
• Comfortable with digital tools and e-commerce environments
• Organized, detail-oriented and able to work independently
• Strong written communication (accuracy/spelling) and proficiency in office tools
• Knowledge of the signage or printing industry is a plus

Tech Stack

• Go

Benefits

• Supplementary health insurance (mutuelle)
• 50% reimbursement of public transport
• Meal vouchers