Lead the immediate recruitment, onboarding, and mentoring of new CSMs
Set the standard for enterprise customer success management
Oversee customer health, technical adoption, and product utilization across our largest AMER enterprise accounts
Ensure CSMs are effectively identifying future expansion opportunities
Partner closely with Sales, Sales Engineering and Support leadership to align customer health data
Own the aggregate feedback loop for CS-managed Americas Enterprise customers

3+ years of experience directly managing and scaling Enterprise Customer Success teams
total of 7+ years in the tech/SaaS customer success ecosystem
experience scaling a team through rapid growth phases
deep experience managing high-touch relationships with Fortune 500/Enterprise end-users
proven ability to partner effectively with Sales, Support, and Product organizations
strong operational familiarity with modern tech stacks, including CRMs (e.g., Salesforce/Gong) and ticketing/CS platforms (e.g., Zendesk)

Regional Director, Customer Success

Key skills