TableauAnalyticsBIPower BIProject ManagementDecision Making
About this role
Role Overview
Lead the NAM Major Correctives Scheduling organization responsible for workforce and project deployment planning
Establish and maintain operating rhythms, governance processes, and business controls supporting major corrective execution
Drive continuous improvement initiatives that improve productivity, customer responsiveness, and operational efficiency
Develop scalable processes supporting business growth and evolving execution models
Oversee scheduling teams responsible for technician, contractor, and project resource deployment
Ensure alignment between customer availability, project readiness, workforce capacity, and execution priorities
Manage prioritization processes for emergent outages, customer escalations, and critical corrective campaigns
Develop forecasting models to optimize labor utilization and minimize downtime
Own customer availability tracking processes across all major corrective programs
Maintain visibility to future execution windows and customer readiness
Partner with Project Management and Customer Support teams to maximize execution opportunities
Identify schedule risks and develop mitigation plans to protect revenue and backlog conversion
Lead the operational response process for customer escalations
Drive rapid issue resolution through cross-functional coordination
Establish escalation governance, reporting, and root cause analysis processes
Provide executive-level updates on critical customer concerns and recovery actions
Oversee invoicing processes ensuring accuracy, timeliness, and compliance with contractual requirements
Partner closely with Finance and Project Management teams to improve cash collection performance
Monitor revenue recognition readiness and identify billing risks
Drive process improvements that reduce invoice cycle time and improve working capital performance
Own Major Correctives operational performance reporting
Develop and maintain executive dashboards, KPI reporting, forecasting tools, and business reviews
Analyze trends in backlog, utilization, productivity, revenue, customer availability, invoicing, and execution performance
Deliver actionable insights that support strategic decision making
Serve as business owner for operational systems supporting Major Correctives execution
Partner with Digital, IT, Finance, and Operations teams to improve system functionality and reporting capabilities
Lead requirements gathering and implementation of new tools, workflows, and automation opportunities
Drive standardization and simplification of business processes across the region
Requirements
Bachelor’s Degree from an accredited university or equivalent experience
Minimum 7 years of experience in operations, project management, business operations, scheduling, analytics, or related functions
Demonstrated experience leading teams and driving operational excellence
Strong analytical and financial acumen
Advanced proficiency with Microsoft Excel, Power BI, Tableau, or equivalent analytics tools
Experience managing cross-functional stakeholders and competing priorities
Proven ability to influence without direct authority
Tech Stack
Tableau
Benefits
medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants