Major Correctives Business Operations Leader

Role Overview

• Lead the NAM Major Correctives Scheduling organization responsible for workforce and project deployment planning
• Establish and maintain operating rhythms, governance processes, and business controls supporting major corrective execution
• Drive continuous improvement initiatives that improve productivity, customer responsiveness, and operational efficiency
• Develop scalable processes supporting business growth and evolving execution models
• Oversee scheduling teams responsible for technician, contractor, and project resource deployment
• Ensure alignment between customer availability, project readiness, workforce capacity, and execution priorities
• Manage prioritization processes for emergent outages, customer escalations, and critical corrective campaigns
• Develop forecasting models to optimize labor utilization and minimize downtime
• Own customer availability tracking processes across all major corrective programs
• Maintain visibility to future execution windows and customer readiness
• Partner with Project Management and Customer Support teams to maximize execution opportunities
• Identify schedule risks and develop mitigation plans to protect revenue and backlog conversion
• Lead the operational response process for customer escalations
• Drive rapid issue resolution through cross-functional coordination
• Establish escalation governance, reporting, and root cause analysis processes
• Provide executive-level updates on critical customer concerns and recovery actions
• Oversee invoicing processes ensuring accuracy, timeliness, and compliance with contractual requirements
• Partner closely with Finance and Project Management teams to improve cash collection performance
• Monitor revenue recognition readiness and identify billing risks
• Drive process improvements that reduce invoice cycle time and improve working capital performance
• Own Major Correctives operational performance reporting
• Develop and maintain executive dashboards, KPI reporting, forecasting tools, and business reviews
• Analyze trends in backlog, utilization, productivity, revenue, customer availability, invoicing, and execution performance
• Deliver actionable insights that support strategic decision making
• Serve as business owner for operational systems supporting Major Correctives execution
• Partner with Digital, IT, Finance, and Operations teams to improve system functionality and reporting capabilities
• Lead requirements gathering and implementation of new tools, workflows, and automation opportunities
• Drive standardization and simplification of business processes across the region

Requirements

• Bachelor’s Degree from an accredited university or equivalent experience
• Minimum 7 years of experience in operations, project management, business operations, scheduling, analytics, or related functions
• Demonstrated experience leading teams and driving operational excellence
• Strong analytical and financial acumen
• Advanced proficiency with Microsoft Excel, Power BI, Tableau, or equivalent analytics tools
• Experience managing cross-functional stakeholders and competing priorities
• Proven ability to influence without direct authority

Tech Stack

• Tableau

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off