Onsite Coverage Specialist

Role Overview

• Report to the Manager of Operations Specialist and work closely with the Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols that help return time back to science.
• Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and/or emergency situations occur.
• Act as a backup to other territories and may require travel outside of the designated territory.
• Coordinate and lead team efforts and perform work related to customer requirements.
• Work closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
• Utilize AVANTOR and customer computer systems: SAP, Inventory Manager, Citrix, VBQ, Info Access, Intranet, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, ChemSW, Coupa, JD Edwards, Oracle and customer-specific applications.
• Interface directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
• Train Avantor Lab and Production Services associates on all service offerings.
• Provide SAP Support (Full customer services, credit rebills, and invoice scrubbing).
• Modify and maintain quality metrics and key performance indicators.
• Manage a budget related to expense reports.
• Meet revenue, TOE, safety, performance, and quality goals and objectives.
• Create programs for enhanced service efficiencies.
• Perform other duties as assigned.

Requirements

• High school diploma or GED is required; an Associate's degree or undergraduate degree in a business or science-related field is a plus.
• 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
• Collaboration Tool: Microsoft Suite
• Must be able to lift up to 50 lbs
• Previous experience working in a GMP facility is strongly desired
• Knowledge of Information Access and System ESS
• Valid driver's license and reliable transportation are required to perform the essential functions of the job
• Cross-referencing and inside sales experience are a plus
• Forklift Certification is a plus
• Prior experience with VWR/Avantor products and services, a plus
• IATA, DOT, OSHA Right to Know, IMDG a plus

Tech Stack

• Citrix
• Oracle

Benefits

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Recognition: Celebrate your peers and earn points to redeem on gifts and products