Provide day‑to‑day SAP ECC support in SD, CS, and TM, including configuration, troubleshooting, and issue resolution.
Support and enhance order management, pricing, delivery creation, picking/packing, shipment execution, and billing processes.
Support and enhance integrations with Salesforce and other external order‑submission and logistics execution channels (EDI, portals, APIs).
Ensure correct integration with downstream billing and financial posting in SAP ECC.
Strengthen and optimize CS processes, including service notifications, repair and refurbishment flows, warranty, and service contracts.
Enhance transportation execution, including shipment creation and freight cost handling.
Work directly with sales, customer service, logistics, warehouse, and finance teams to understand operational pain points.
Document processes and functional designs clearly.

10–15+ years SAP experience with deep SAP ECC SD/CS/TM skills
Strong understanding of Contracts/Order processing, Pricing conditions and output, Delivery processing and shipment execution
Customer returns, warranty repairs, refurbishment, and service notifications
Transportation planning and TMS/3PL integrations
Experience supporting customer service teams and logistics teams in day‑to‑day operations
Ability to communicate without jargon, clear, simple explanations for business teams
Curiosity, strong troubleshooting abilities, and a proactive approach
Must be hands‑on in ECC configuration across SD, CS, and TM
Must be able to analyze pricing, delivery, service, and shipping breakdowns and recommend standard SAP‑based solutions
Must be authorized to work in US.

SAP Solution Architect – Order to Cash

Key skills