Manage marketing campaign data file processing for specific SYF clients
Advise internal process owners and client teams on file selection, targeting, and segmentation best practices
Partner with internal/external teams to execute campaign files: define requirements, manage deliverables, and audit fulfillment files
Improve and streamline the fulfillment campaign data file validation process
Serve as SME for validation tools, SYF data warehouses, segmentation reporting, suppression/exclusion rules, and file outputs
Analyze quality data to identify trends/risks; report findings and recommendations to Surveillance, Legal, Compliance, Internal Audit, and leadership
Drive quality governance, ensure compliance, and enable continuous improvement
Monitor quality KPIs and develop action plans to improve performance
Collaborate cross-functionally to ensure consistent quality standards
Ensure Offer Review Board controls are followed and campaign file outputs meet SYF compliance guidelines

Degree in Statistics, Mathematics, Operations Research or with minimum 4+ years of working experience in preferably Marketing relevant experience.
3+ years of experience in Quality Assurance, Operations Excellence, and Automation.
3+ years of experience in using SAS and Python.
Strong knowledge of QA processes, quality frameworks, and governance models.
Hands-on experience with automation tools, AI platforms, or workflow automation technologies.
Proven capability to assess and implement new technologies and tools effectively.
Exemplary strategic thinking, and stakeholder management abilities.
Problem-solving skills, with a proven ability to collaborate effectively within cross-functional teams.

best-in-class employee benefits and programs that cater to work-life integration and overall well-being
career advancement and upskilling opportunities, for all to take up leadership roles

Marketing Quality Manager

Key skills