Strategic Account Manager, Client Success

Role Overview

• Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
• Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
• Partner with Sales in proactive key account management
• Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
• Support onboarding key accounts and lead generation
• Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
• Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
• Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
• Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
• Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
• Develop planning and solutions based on specific challenges involved.

Requirements

• Associate's Degree
• 2 or more years of experience in account management or client services role with healthcare providers
• Proficiency using Salesforce
• Power Point
• Microsoft
• Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech
• Excellent written and verbal presentation skills
• Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders
• 10-20% travel to conferences, client meetings, benefit fairs trainings etc.
• Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue
• Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
• Prior experience in client implementation
• Presentation skills and business acumen with the ability to lead discussions
• Experience running reports and analyzing data to support customer needs
• Analytical and problem-solving skills to influence and obtain buy-in on recommendations

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan