Manage incoming calls from patient, healthcare customers and service providers
Deliver accurate information and support regarding healthcare policies and procedures.
Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
Maintain thorough documentation of customer interactions and transactions.
Adhere to HIPAA and other relevant healthcare regulations.
Coordinate with other departments to escalate and resolve complex matters efficiently.

At least 1-2 year of customer service, call center, or healthcare related experience preferred.
Basic understanding of medical billing, insurance claims, and healthcare terminology
Strong communication and interpersonal skills.
Ability to handle inbound calls professionally and efficiently.
Strong attention to detail, accuracy, and excellent time management skills are essential.
Must possess excellent communication skills in English, both written and verbal.
Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
Must demonstrate the ability to work with and protect confidential information.
Able to work from home with reliable internet and a backup connection.

Medical Inbound Specialist

Key skills