Help global Customer Success organization deliver consistent customer outcomes, faster ramp, stronger adoption, and better expansion readiness.
Turn CS strategy into practical enablement programs, tools, workflows, and coaching systems.
Design practical programs and partner closely with CS leaders to improve CS team operations.

3 to 6+ years of experience in customer success enablement, revenue enablement, customer success, customer education, sales enablement, or a related GTM role.
Strong understanding of SaaS Customer Success motions, including onboarding, adoption, renewals, expansion, customer health, business reviews, and executive stakeholder engagement.
Experience designing and delivering enablement programs for customer-facing teams.
Strong facilitation, communication, and content-building skills.
Comfort working globally across time zones, regions, and stakeholder groups.
Ability to turn ambiguous business problems into practical enablement programs.
Experience using systems like Salesforce, Gong, and AI-enabled writing or coaching tools such as LetterAI.
Strong program management instincts: clear goals, timelines, stakeholder alignment, execution discipline, and follow-through.
Nice to have: Experience in enterprise SaaS, planning, BI, FP&A, RevOps, or complex B2B software.
Experience enabling CSMs on value selling, business outcomes, executive engagement, or expansion motions.
Experience building certifications, role-based learning paths, or manager reinforcement programs.
Experience partnering with Product Marketing, Product, Customer Education, RevOps, or Professional Services.

Customer Success Enablement Manager

Key skills