Key skills
Communication
About this role
Role Overview
- Identify customer requests received through various channels (chat, WhatsApp, email, and phone)
- Propose and communicate personalized and appropriate solutions for each case, whenever possible
- Respond to customers using our prewritten response templates, adapting case details and personalizing communication
- Liaise with insurance companies when necessary, maintaining clear, proactive, and frequent communication with customers to ensure quality service
Requirements
- High school diploma or equivalent
- Previous experience in or interest in customer service
- Good communication skills and ability to tailor service to the context
- Proactivity and a problem-solving mindset
Benefits
- Health insurance
- Life insurance
- Food allowance
- Dental insurance
- Meal voucher
- Work-from-home allowance