Lead a strategic, industry-focused delivery organization within Testlio’s EMEA region to drive world-class customer outcomes, operational maturity, and long-term retention.
Use your extensive domain expertise to challenge, recommend, and partner with enterprise clients and internal cross-functional teams to drive strategic testing solutions.
Ensure client onboarding, pilot implementations, and value realization are exceptional to optimize new logo acquisitions and account expansion opportunities.
Partner closely with the Sales organization to orchestrate pre-sales strategy, and identify, win, and grow revenue opportunities within your existing portfolio and new prospects.
Create and deliver executive-level status reports that properly communicate engagement progress, performance KPIs, and vertical financial health tailored to the proper audience.
Collaborate with peers on the Delivery Leadership team and cross-functional departments (such as Community and Operations) to continually improve customer experience and scale the freelance tester network.
Process yearly renewals for clients inclusive renewal planning, commercial conversations, and closure.

12+ years of experience in professional services delivery, with a minimum of 5 years in a senior leadership capacity overseeing large-scale, complex engagement portfolios and multi-million dollar P&Ls.
University degree in Computer Science, Software Engineering, Business Administration, or an equivalent technical/professional domain field.
Proven track record in professional services engagement management, consultancy of internal/external stakeholders, and leading delivery transformation initiatives.
Deep knowledge of software development processes, DevOps pipelines, Quality Engineering principles, and diverse software testing methodologies.
Advanced experience developing and maintaining executive relationships with the ability to articulate complex technical concepts concisely to non-technical stakeholders.
Strong capabilities in account health tracking, metric analysis, financial reporting, risk management, and structured project task delegation.
Experience with renewal processing, both operationally and commercially.

Great Culture: Testlio is a female-founded company, and half of our team identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating.
Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team.
Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development.
Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2.

Director, Delivery – EMEA

Key skills