You’ll lead our Claims Fraud First Party in protecting the honest Hasting Direct customer against fraudulent claims
You’ll provide overall team support and also support the Claims Fraud Operations Manager, driving performance and maintaining performance levels
Overall responsibility for a team of Claims Fraud First Party Investigators
Implementation of the Claims Fraud strategy and the creation and introduction of relevant performance measures
Working with your team to ensure that quality and development needs are met on a day-to-day basis
Conducting regular one-to-ones, team meetings and ensuring everyone in the team has a development plan with actions
Acting as a referral point for the team, providing coaching, mentoring and training
Providing regular audit reports on each of the team members on an agreed reoccurrence and creating bespoke reports as agreed

Proven knowledge of Claims and/or Fraud
Experienced in people leadership – understanding of MLCX and how to create this culture within your team
Strong stakeholder management and coaching skills

Flexible working – we champion a flexible hybrid working approach
Competitive bonus scheme
all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Claims Fraud Team Leader – First Party

Key skills