Working as part of a dedicated team, you’ll be responsible for investigating suspected fraudulent third-party claims
You’ll deal with a majority caseload of suspected credit hire fraud claims, to also include and investigate multiple fraud types
You’ll also be responsible for gathering evidence and liaising with our panel solicitors to identify fraudster activity and make effective claim management decisions
Working promptly and accurately to gather all relevant evidence which will include contacting all involved parties and/or representatives, conducting interviews, reviewing engineers reports, assessing vehicle damage and anything else deemed necessary
Investigating multiple fraud types
Successfully managing and maintaining a live caseload of claims through the lifecycle
Working in partnership with our panel of legal suppliers,, ensuring that we reach the best commercial outcomes for Hastings Direct and our customers
Being proactive towards your caseload, with a keen eye for detail and confident communication skills – working as part of an integral team dedicated to achieving the best possible outcomes
Ensuring we are meeting customers fair and reasonable expectations and providing fair outcomes

Experience of handling high value claims with motor fraud (third party)
A background in handling non-delegated litigation
Proven experience in conducting verbal interviews and carrying out accurate notation
A passion in dealing with credit hire fraud

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme
all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Claims Fraud Investigator – Credit Hire

Key skills