Investigating suspected fraudulent third-party claims
Dealing with a caseload of multiple fraud types
Gathering evidence and liaising with our panel solicitors to identify fraudster activity
Making effective claim management decisions
Working in partnership with our panel of legal suppliers to ensure we’re reaching the best commercial outcomes for Hastings Direct and our customers
Meeting customers fair and reasonable expectations and providing fair outcomes

Previous experience of handling motor fraud claims
Proven background in claims handling and awareness of motor claims processes
Excellent attention to detail as quality is paramount when dealing with suspected fraudulent claims.

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme
all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Claims Fraud Investigator – Third Party

About this role