Claims Fraud Investigator – First Party

Role Overview

• Work within our award-winning Fraud team at Hastings Direct and ensure we are looking to achieve our goal of all fraud off the table motto.
• You’ll be working within a team to ensure we’re protecting innocent customers from fraud by investigating concerns and ensuring we can stay competitive in the market as a result.
• You will be reviewing first party claims with a view of validating genuine claims and detecting any fraud/indemnity concerns which may lead us to decline the claim.
• Screening all First Party high risk claims such as theft/fire/single impact/malicious damage along with all referrals from claims teams
• Screening incoming theft and arson claims against known fraud indicators and other risk factors, identifying cases where investigation is required
• Telephone interviewing of claimants, utilising specialist cognitive interviewing and conversation management techniques to further determine risk and separate honesty from inconsistency
• Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists
• Managing claims caseload in line with our philosophy and service levels, maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis
• Utilising a variety of desktop tools as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation

Requirements

• Claims handling experience (motor claims) with an understanding of fraud
• Strong attention to detail – able to identify inconsistencies between various documents/evidence
• Excellent problem-solving capability combined with effective communication skills

Benefits

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme
• all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...