Delivery Manager

Role Overview

• Strategic Partnership: You act as a central sparring partner for our clients up to C-level (CIO) and develop long-term relationships.
• Holistic Leadership: You assume overall technical, financial and personnel responsibility for our "Customer Center".
• Leadership of Leaders: You coach your team leads, support their development and create a high-performance culture to ensure optimal service quality.
• Service Excellence: You steer strategic service management and are the decisive authority in critical escalation cases (Major Incidents).
• Business Growth: You identify revenue potential, negotiate contracts confidently and actively support tenders at key accounts.
• Operational Control: You have budgets, resources and KPIs firmly under control and make well-founded personnel decisions.
• Transformation: You proactively shape transitions and change processes and ensure the timely achievement of strategic goals.

Requirements

• Experienced Leader: You have several years of leadership experience in IT managed services and have successfully coached and developed team leads.
• Service Professional: ITIL processes and IT Service Management are your home. You know how to manage budgets and deploy resources efficiently.
• Confident Communicator: Whether with your own team or at C-level (CIO) with clients — you present yourself confidently in negotiations, authentically and diplomatically.
• Strategic Thinker: You recognize economic levers, make clear decisions and have experience supporting transition projects.
• Technical Foundation: You bring a solid IT background to understand your clients' challenges without needing to perform administrative tasks yourself.
• Mindset: You act entrepreneurially, keep an overview even in critical phases, and combine a service mentality with assertiveness.

Tech Stack

• ITSM

Benefits

• Open Company Culture: Experience a transparent and appreciative culture — achieving more together.
• Permanent Employment: Start in a permanent position at an innovative, dynamically growing company.
• Mentoring & Onboarding: We support you with mentoring and a tailored onboarding for your optimal start.
• Scope to Shape: Implement your ideas independently and help shape the collaboration and values of our company.
• Flexibility & Work–Life Balance: Benefit from mobile and location-independent working as well as a flexible working time model.
• Health & Wellbeing: Use a variety of health and fitness offerings via our Work-Life portal.
• Corporate Benefits: Enjoy exclusive discounts and attractive offers through our corporate benefits portal.
• 30 Days Vacation: Enjoy sufficient time for rest and recovery.
• Employee Referral Bonus: Recommend new colleagues and receive attractive cash bonuses for successful hires.
• Diverse Development Opportunities: Many personal and professional development opportunities, including cross-departmental options.
• Ice Cream Flat-Rate in Summer: Enjoy unlimited cool treats at the office on hot days.
• Drinks & Fruit: Help yourself at any time to free drinks and fresh fruit.
• Monthly Team Breakfast: Start the day relaxed with your colleagues.
• After-Work Events: Get to know your team outside of work at regular events.
• Non-cash Benefits Card: Enjoy monthly extras via a flexibly usable benefits card.
• Bike Leasing: Use our bike-leasing offer for eco-friendly and flexible mobility for private use and your commute.
• Capital-forming Benefits: Secure additional financial advantages for your wealth accumulation.
• Anniversary Bonus: Celebrate your company service with attractive rewards on special milestones.
• Time Off in Lieu: Compensate overtime easily.
• Company Car: Enjoy comfortable mobility with a company vehicle.