General Manager, Customer Business Unit

Celestica is a technology leader dedicated to driving customer success and market advancements. The General Manager, Customer Business Unit manages site-wide strategy and change implementation across multiple teams, overseeing customer-dedicated groups in operations, program management, production, engineering, and supply chain.

Responsibilities:

• Provides direct & indirect supervision to all subordinate managers & employees at a site performing highly specialized roles in several major functions or departments in consultation with the GM or Functional/External Functional Leads. This includes significant contribution to site wide strategy deployment, long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates
• Develops new strategies, policies, practices, methods, programs or techniques & utilizes them to establish new strategic direction that is sitewide or multi-site specific
• Implements new strategies across groups sitewide. May be leveraged for strategy deployment by other sites
• Manages multiple customer dedicated teams including Operational Program Management, Production, Engineering & Supply Chain resources. Responsible for P&L for Customer Operations
• Responsibilities include production, engineering support & cost management including bid approvals. Manages the customer programs to achieve planned revenue, MVA & cost of capital meeting all commitments & schedules & developing action plans to correct out of plan conditions
• Responsible for customer forecasting, planning & monitoring production efficiency, execution of forecast strategy & strong participation in bid preparation. Jointly responsible with Global Account Team for Customer satisfaction setting performance objectives & execution plans to ensure product, programs & projects will be on schedule highlighting good performance & positioning perceived performance issues in context. Examples of programs requiring day to day Customer Operations Management include MRP volumes & commitments, new product development support, prototype builds, new product introduction, manufacturing readiness reviews & Contract/DOU execution & Lean customer relationship management
• Responsible for reviewing, analyzing & reporting program performance & taking action where performance is not acceptable
• Conducts monthly operations & customer operations review meetings & quarterly customer performance reviews
• Responsible for KPIs that may include inventory, revenue forecasting, staffing & development, expense, financial profitability, manufacturing efficiency & customer satisfaction, among others

Requirements:

• Bachelor's degree in related field or consideration of an equivalent combination of education and experience
• Twelve plus years of relevant experience
• Excellent analytical, negotiation and problem resolution skills
• Ability to establish business unit goals and coordinate a wide variety of resources to meet financial, quality and delivery metrics
• Ability to effectively communicate with a wide variety of internal and external customers
• Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic environment
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion
• Commercial and business expertise (P&L Management and Strategy Development)
• Experience in multiple operational disciplines
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit
• In-depth knowledge of manufacturing, the production process, testing, quality and the tools and equipment used in production in a highly dynamic environment
• Working knowledge of Lean and Six Sigma