To investigate claims against insurance or other companies for personal, casualty, or property loss or damages; attempts to effect out-of-court settlement with claimant
Handles complex losses locally unassisted up to designated authority; assists on larger losses, including handling accounting-based losses (business interruption and stock)
Examines claim form and other records to determine insurance coverage
Interviews, telephones, or corresponds with claimant and witnesses regarding claim
Consults police and hospital records; and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance
Estimates cost of repair, replacement, or compensation
Prepares report of findings and negotiates settlement with claimant
Recommends litigation by legal department when settlement cannot be negotiated
Attends litigation hearings
Revises case reserves in assigned claims files to cover probable costs
Assists in preparing loss experience report to help determine profitability and calculates adequate future rates

Bachelor's degree from an accredited college or university preferred
Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation
Appropriate state adjuster license is required
Five (5) years of related experience or equivalent combination of education and experience required
Strong oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Demonstrated commitment to timely reporting
Strong customer service skills
Strong interpersonal skills
Attention to detail and accuracy
Good time management and organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies

General Adjuster

Key skills