Key skills
CommunicationSales
About this role
Role Overview
- Provides first line onsite post-sales service support to Teradyne customers
- Support customer production setup related matters for Final Test and Wafersort
- Manages Customers’ expectations on the service deliverables (ie. Response time, parts obligations etc)
- Performs system installation, option upgrades, calibration, retrofit, training, remote troubleshooting
- Creates and implements support plan in conjunction with cross functional groups, including customers’ maintenance team, to reduce equipment downtime and maintenance cost
- Works with customers to understand and improve test processes
- Acts as the liaison between factory and customers
- Escalates service problem and takes ownership of problem until resolution
Requirements
- Degree in Electronics/Electrical Engineering (fresh graduates are welcome to apply)
- Experience in ATE maintenance and field service are preferred
- Strong team player with good interpersonal and problem-solving skills
- Ability to work independently
- Good written and verbal communication skills in English
- Willingness to travel domestically and internationally as required
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs
- outpatient medical
- flexible benefits
- life and disability insurance
- paid vacation & holidays