Customer Support Representative - (Insurance or Financial Services experience)

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT. They are seeking a Senior Customer Support Representative to handle customer service inquiries and resolve problems, ensuring exceptional customer experiences.

Responsibilities:

• Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans
• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays
• Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products
• Efficiently process transactions and track responses to ensure completion
• Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Requirements:

• High School diploma
• 1-2 years customer service experience (Insurance or Financial Services industry experience or Product specific experience)
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan)
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Some college experience or a trade or professional certification
• Prior Call Center experience is highly preferred
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills