Research and resolve complex data exchange issues
Test H&T EDX files with Trading Partners for new employer groups
Support renewal cases with changes to their feed structure
Production and File Coding support for the Data Operations Specialist
Participate with the broker, policyholder, and trading partner on all status calls, including kick off calls
Managing the H&T implementation walk through calls, completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed
Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation
Be the point of contact for the broker and policyholder for all feed questions during the implementation
Ensure smooth transition to production from testing
Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities.

2 years’ experience working with EDX feeds between insurance carriers and Benefit Administration platforms
2 years’ experience working with H&T EDX feeds between insurance carriers and Benefit Administration platforms
Ability to communicate and translate IT requirements to customers
Ability to analyze information, prioritize and solve recurring issues
Ability to prioritize client experience during implementation
Ability to work on multiple projects with designated timelines
Ability to develop and manage relationships with Trading Partners
Strong background working with History and Takeover + Absence and Disability Management services (Family and Medical Leave Act, Short Term Disability, and Long Term Disability)

Operations Consultant

About this role