Game Lifecycle: Monitor the full release lifecycle, from game onboarding to availability on the platform.
Data Governance: Update lists of available games, manage changes, and ensure that controls (spreadsheets and Drive) are always accurate.
Provider Relations: Maintain active contact for catalog alignment, operational updates, and technical notices; participate in release groups.
Certifications and Credentials: Track deadlines and certificate documents; work with the Account Management team on strategic/regulatory validations; request, follow up on, and validate credentials with providers.
End-to-End Activation: Lead the activation process for new providers, aggregators, and direct integrations.
Release Flow: Engage the Integrations team for technical activation and ensure that, after the process, games are correctly released.
Standardization: Execute update processes (via spreadsheet, commands, or automated flows), ensuring every new provider or game is properly registered and made available.
Tool Management: Maintain flows, boards, and automations in ClickUp, ensuring the tool is the single source of truth for our operation.
Structured Triage: Perform daily ticket triage, categorizing and prioritizing requests related to: Internal Processes, New Projects (Account Management/Expansion), and Provider Contact (Technical/Operational support).
Interface: Facilitate communication between requesters and resolving teams, ensuring tickets contain the necessary context to avoid rework.

Bachelor's degree completed or in progress in Business Administration, Systems Analysis, or related fields.
Customer service experience and background in the technology sector (iGaming experience preferred).
Practical experience in project/task management (knowledge of ClickUp is a strong advantage).
Proactive, solution-oriented, organized, and methodical profile.
Excellent verbal and written communication skills, confident in leading meetings and aligning expectations across technical and commercial teams.

Operations Analyst – Tech, iGaming

Key skills