Business Transformation Consultant

Role Overview

• Facilitate design thinking workshops and collaborative working sessions with client stakeholders
• Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
• Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities
• Analyze and document current-state and future-state business processes, operating models, and organizational capabilities
• Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis
• Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans
• Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts
• Create prototypes and low-fidelity solutions to support rapid testing and iteration
• Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly
• Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives
• Build and maintain strong relationships with stakeholders and project teams

Requirements

• Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
• 6+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
• Experience supporting Federal government clients
• Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
• Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
• Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
• Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
• Strong communication, facilitation, and presentation skills, including visual storytelling
• Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges
• US citizenship and the ability to pass public trust clearance or suitability

Benefits

• 401k matching (4%)
• PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+))
• health, dental, vision,
• short
• and long-term disability
• FSA accounts
• 4 weeks of paid parental leave
• 11 paid holidays (including your birthday off)
• fitness & cell phone reimbursements
• monthly all hands update meetings
• annual in-person all hands team building day and evening out
• regular check-ins for professional growth goals
• semi-monthly one on one performance manager meetings
• a social team that coordinates monthly events
• use of technology like Slack