ServiceNow Developer – Specialist

Role Overview

• Guide the implementation/configuration of a specific module, focusing on using the module's standard architecture; in this capacity you may work with agile development teams, the sustainment team, or the product design team.
• Ensure that vendor-recommended best practices are applied in the development/deployment of the module of expertise, reducing the risk of unnecessary customizations and improving efficiency.
• Ensure that solutions delivered by agile teams or the sustainment team, within the modules of their expertise, have the appropriate automated tests built and functional.
• Monitor the evolution roadmap for the modules of expertise and develop a plan to adopt new features.
• Validate the functionality of the modules of expertise and the solutions built on those modules during platform version upgrades.
• Assess requirements that demand customization of functionality in the modules of expertise; propose solutions that meet the requirement with minimal customization, and avoid recommending customization when not necessary, providing justification and identified impacts.
• Other duties as required by the area.

Requirements

• Bachelor's degree in progress or completed in Information Technology, or completion of any undergraduate degree accompanied by a postgraduate certificate (specialization, master's or doctorate) in Information Technology of at least 360 hours.
• Proven professional experience as a Developer, Systems Analyst, or related role, with hands-on work on the ServiceNow platform.
• CSA and CAD certifications (ServiceNow Certified System Administrator and Certified Application Developer).
• Possess one or more of the following certifications: CIS-HRSD (Certified Implementation Specialist
• HR Service Delivery); CIS-FSM (Certified Implementation Specialist
• Field Service Management).

Tech Stack

• ServiceNow

Benefits

• Health and dental insurance.
• Profit-sharing program.
• Internet allowance to support hybrid work.
• Life insurance.
• Meal/food allowance.
• Flexible benefits package: you receive points and can allocate them among the options that best meet your needs according to the program rules.
• Professional development: We offer a corporate university, access to online learning platforms, a language platform with more than 7,500 resources and about 60 courses organized by level, area, professional skills, and interests, and a platform that aggregates several educational institutions offering exclusive discounts for company employees and their dependents. In addition, we provide a structured career plan with mentorship from experienced professionals via a coach who can listen to your challenges and help you develop both technical and behavioral skills. Having a mentor is a great advantage.
• Well-being support: Telemedicine service for remote pre-assessments; Family Strategy program for expectant professionals and future parents, offering support during this special time; Gympass; a day off during your birthday month to celebrate; psychological support and social services hotline.
• Opportunity to be part of an inclusive culture: You can be your authentic self with equal opportunities for growth. To strengthen this commitment, we have developed a global “All In” strategy with eight pillars – Origem, Jovem Aprendiz (Young Apprentice), STEM, Delas, LGBT+, Inclui, Sem Fronteiras (No Borders) and Geração 50+. We highlight that all our vacancies are open to people with disabilities (PwD).